In this episode of The Art of Franchise Marketing, host Erin Martin speaks with Steven Shortino, CEO of iSmash, a franchise brand specializing in rage rooms, splatter paint sessions, and axe throwing. Steven shares insights into the journey of building iSmash from a single location in Rochester, New York, to successfully franchising with over 100 locations. He discusses the unique challenges and strategies involved in marketing a franchise without brokers, emphasizing the importance of emotional connection in franchise sales and the need for differentiation in a competitive market.

Steven elaborates on the marketing strategies that have propelled iSmash’s growth, including a strong focus on digital marketing and community engagement. He highlights the significance of understanding franchisee motivations and the emotional factors that drive their decisions. The conversation also touches on the evolving landscape of marketing, particularly the role of AI and technology in enhancing franchise operations and support. Steven’s hands-on approach and commitment to franchisee success are evident as he shares the core values that underpin the iSmash brand.